Legal

Privacy Policy

Effective Date: October 13, 2025

1. Introduction

Connectflow Solutions ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you use our services, including AI messaging, automated reminders, appointment scheduling, website design, and other digital services delivered through our platform (including GoHighLevel).

By using our services, you consent to the practices outlined in this Privacy Policy.

2. Information We Collect

We collect personal information you provide directly, including:

• Name, email address, phone number
• Business information (if applicable)
• Appointment and booking details
• Communication preferences

We may also collect technical information automatically:

• IP address, device type, browser type
• Usage data for analytics and service improvement

3. How We Use Your Information

We use your data to:

• Provide, manage, and improve our services
• Send appointment reminders, confirmations, and updates via SMS, email, or phone calls
• Personalize your experience with our automation tools
• Respond to inquiries and support requests
• Comply with legal obligations, including CASL, TCPA, PIPEDA, and GDPR

4. SMS and Email Communications

a. Consent (U.S.) – TCPA & A2P 10DLC

By providing your phone number, you consent to receive automated text messages and calls. Messages include opt-out instructions.

b. Consent (Canada) – CASL & PIPEDA

By providing your email or phone number, you provide express or implied consent. All messages contain a clear unsubscribe mechanism.

c. International Users (GDPR)

Users from the EU have the right to access, correct, or delete personal data.

5. Data Sharing

We do not sell or rent your personal information. We may share with:

• Third-party service providers (e.g., GoHighLevel, Twilio)
• Legal authorities if required by law
• Our affiliates and partners as necessary

6. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your personal information.

7. Data Retention

We retain personal information only as long as necessary to fulfill purposes outlined in this policy, or as required by law.

8. Your Rights

You have the right to:

• Access your personal information
• Request corrections
• Request deletion
• Withdraw consent
• Lodge a complaint with privacy authorities

Contact: connectflow.sol@gmail.com

9. Cookies and Tracking

We may use cookies to improve service performance, analyze usage patterns, and deliver personalized content.

10. Children's Privacy

Our services are not intended for children under 13 (U.S.) or 16 (Canada/EU).

11. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Updates will be posted on our website.

12. Contact Information

Connectflow Solutions
Calgary, Alberta, Canada
Email: connectflow.sol@gmail.com