Terms of Service

1. Acceptance of Terms

By accessing or using the services provided by Connectflow Solutions ("we," "our," or "us"), including AI messaging, automation, appointment scheduling, website design, email reminders, and other digital services through our platform (including GoHighLevel), you agree to be bound by these Terms of Service ("Terms"). If you do not agree with these Terms, you may not use our services.

2. Services Overview

Connectflow Solutions provides:

• • Automated appointment booking and calendar integration
• • Missed call text-back and AI reception services
• • Email and SMS reminders for appointments or notifications
• • Website design, SEO, and Google Business profile setup
• • AI-assisted customer engagement services

Services are available 24/7. Automated systems can handle multiple contacts simultaneously.

3. User Responsibilities

When using our services, you agree to:

• • Provide accurate, current, and complete information
• • Maintain the confidentiality of account credentials
• • Use our services only for lawful purposes
• • Comply with applicable laws, including CASL, TCPA, PIPEDA, GDPR, and other privacy/communication regulations

You are responsible for obtaining any necessary consents from recipients when using our messaging or automation services.

4. SMS and Email Messaging Compliance

a. United States (A2P 10DLC & TCPA)

• • All text messages sent to U.S. numbers are compliant with A2P 10DLC regulations and TCPA requirements.
• • By opting into our services, users consent to receive automated SMS messages for appointment reminders, updates, and notifications.
• • Each message contains clear opt-out instructions (e.g., "Reply STOP to unsubscribe").
• • Message frequency will be reasonable and related to services requested.

b. Canada (CASL & PIPEDA)

• • By using our services or submitting your information, you provide express or implied consent to receive electronic messages in compliance with CASL.
• • All messages will include clear unsubscribe mechanisms.
• • We handle personal information in accordance with PIPEDA, meaning your data will only be used for the purposes you consented to, and stored securely.

c. General Data Protection (GDPR for EU visitors)

• • Users from the EU have rights under GDPR, including access, correction, and deletion of personal data.
• • Personal data is collected, processed, and stored solely for providing the requested services.
• • You may withdraw consent at any time, and your request will be honored promptly.

5. Account Registration & Security

Some services may require account creation. Users agree to:

• • Provide accurate information
• • Update information as necessary
• • Keep account credentials confidential
• • Notify us immediately of unauthorized use or security breaches

Connectflow Solutions is not responsible for any loss due to unauthorized access resulting from user negligence.

6. Payment & Fees

Any paid services will have clear pricing communicated before purchase. Users agree to pay all applicable fees and taxes. All transactions are processed securely through GoHighLevel or integrated payment providers.

7. Intellectual Property

All content, software, designs, and branding provided by Connectflow Solutions are the intellectual property of the company. Users may not copy, reproduce, or redistribute without written permission.

8. Disclaimers & Limitation of Liability

• • Services are provided "as-is" without warranties of any kind.
• • Connectflow Solutions is not liable for indirect, incidental, or consequential damages.
• • While we strive for accurate automation and messaging, we cannot guarantee uninterrupted service or 100% error-free AI interactions.

9. Termination

We may suspend or terminate access for users who violate these Terms or applicable laws. Users may terminate their account at any time by contacting us directly.

10. Changes to Terms

We may update these Terms at any time. Updates will be posted on our website, and the effective date will be revised. Continued use after changes constitutes acceptance.

11. Governing Law

These Terms are governed by the laws of Alberta, Canada. For users in other jurisdictions, local laws regarding electronic communication may also apply.

12. Contact Information

If you have questions or concerns regarding these Terms or our services, please contact: