Privacy Policy

1. Introduction

Connectflow Solutions ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you use our services, including AI messaging, automated reminders, appointment scheduling, website design, and other digital services delivered through our platform (including GoHighLevel).

By using our services, you consent to the practices outlined in this Privacy Policy.

2. Information We Collect

We collect personal information you provide directly, including:

• • Name, email address, phone number
• • Business information (if applicable)
• • Appointment and booking details
• • Communication preferences

We may also collect technical information automatically:

• • IP address, device type, browser type
• • Usage data for analytics and service improvement

3. How We Use Your Information

We use your data to:

• • Provide, manage, and improve our services
• • Send appointment reminders, confirmations, and updates via SMS, email, or phone calls
• • Personalize your experience with our automation tools
• • Respond to inquiries and support requests
• • Comply with legal obligations, including CASL, TCPA, PIPEDA, and GDPR

4. SMS and Email Communications

a. Consent (U.S.) – TCPA & A2P 10DLC

• • By providing your phone number, you consent to receive automated text messages and calls.
• • Messages include opt-out instructions (e.g., "Reply STOP to unsubscribe").
• • Frequency and content are related to the services requested.

b. Consent (Canada) – CASL & PIPEDA

• • By providing your email or phone number, you provide express or implied consent to receive communications.
• • All messages contain a clear and simple unsubscribe mechanism.
• • Personal information is handled according to PIPEDA, ensuring it is only used for the purposes consented to and stored securely.

c. International Users (GDPR)

• • Users from the EU have the right to access, correct, or delete personal data.
• • Data will be processed lawfully, fairly, and transparently.
• • Consent can be withdrawn at any time, and requests will be honored promptly.

5. Data Sharing

We do not sell or rent your personal information. We may share information with:

• • Third-party service providers (e.g., GoHighLevel, Twilio) for service delivery
• • Legal authorities if required by law or to protect rights and safety
• • Our affiliates and partners as necessary for business operations

All third-party providers are required to maintain strict confidentiality and comply with applicable privacy laws.

6. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

8. Your Rights

Depending on your location, you may have the right to:

• • Access your personal information
• • Request corrections to inaccurate information
• • Request deletion of your personal data
• • Withdraw consent for communications
• • Lodge a complaint with privacy authorities

To exercise these rights, please contact us at connectflow.sol@gmail.com.

9. Cookies and Tracking

We may use cookies or similar technologies to:

• • Improve service performance
• • Analyze usage patterns
• • Deliver personalized content

You may manage your cookie preferences through your browser settings.

10. Children's Privacy

Our services are not intended for children under 13 (U.S.) or 16 (Canada/EU, depending on jurisdiction). We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Updates will be posted on our website, and the effective date will be revised. Continued use of our services constitutes acceptance of the updated policy.

12. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact: